Customer Care Program

 

How We Address Both Your Safety And Ours…

Safety comes first! Here is what we do to protect you and your home…

¨     Design a safety action plan. Please notify us at project start of any special concerns that you may have including children, pets etc.

¨     Comply with OSHA safety regulations.

¨     Keep the work site clean and organized.

Landscaping And Shrub Protection Efforts…

We understand that landscaping and shrubbery are expensive and precious. Here’s what we do to protect them...

¨     Protect all landscaping, trees and shrubs that are in the direct path of falling debris or materials. Please make our crew aware if there are any special or delicate plants or shrubs. Outdoor furniture, birdbaths, etc., should be moved away from the house before the crews arrive.

Superior Clean-up Program…

One of the most important aspects of roofing is keeping your home clean during the project.

Here is how we strive to do this every day…

¨     Clean your site during the day and at the end of the day.

¨     Clean your lawn and site with our magnetic “nail-finder” to reduce chance of any nails being left in your lawn.

¨     Keep our tools and materials neatly organized and out of the way.

Suggestions to Ensure a Problem Free Roof…

You Must Take Preventative Action to protect your property..

¨     Check, and/or remove paintings, antiques, photos, mirrors, etc. from walls, as these may incur damage if they fall due to the walls vibrating during roofing.

¨     Cover any and all items in the attic that may get dirty or damaged during the roofing project as some debris may fall on them during roofing. Additional information and suggestions are on the back of our sales proposals.

Conditions Beyond Our Control…

Please be aware that despite our best efforts the following may occur during construction projects, and are not the responsibility of the contractor.

¨     Existing structural problems such as loose or cracked plaster and drywall, sagging rafters, nail-pops, bowed walls, previously rotted or damaged siding materials, etc. may be further aggravated.

¨     Scheduling difficulties…We do our best to stay on schedule, but mother nature and other emergencies can lead to delays. We will do our best to limit delays.

Help Us Help You…

If there are any concerns, or ways for us to make this project less of an intrusion, please let us know, and we will address them as soon as possible. Additional information and suggestions are on the back of our sales proposals. Thank You.

  • Copyright 2004, 2005 Mike Priebe Roofing, Inc
    4355 Hickory Ridge Ave, Brunswick, Ohio 44212
    (330) 273-2700 or (440) 582-1723
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